With evolution of the concept of cloud computing many BPO firms consider it to be a game changer in the next generation of outsourcing. As cloud concept represents a new way to remotely manage computing resources. One of the most promising features of combining cloud with business process outsourcing is that it allows enterprises to improve service quality, expand market reach, customer interaction and the ability to to deliver customer care from anywhere in the world.
Furthermore BPO concept coupled with cloud technology offers enhanced scalability, reliability, agility and cost arbitrage.
The main benefits offered by this hybrid include:
- Geographic Diversity
Cloud computing offers geographic diversity by building geo-distributed data centers and networks. This diversity decreases redundancy to users and improves reliability.
- Flexibility
Most firms face the problem to manage much needed bandwidth for business demands. In such a scenario the increased bandwidth requirement can be easily managed by utilizing the vast capacity of remote servers.
- Disaster Recovery
Utilization of cloud based services improves disaster recovery time and eliminates the need of having a costly system to deal with unexpected situation.
- Improved Collaboration Channel
There is little doubt that the cloud based innovative approach has helped businesses to minimize operating cost and maximize resource utilization while maintaining high quality standards for customer service.
